Find out more about giving feedback or making complaints to ÃÛÌÒÊÓÆµ’s.
We know that things don’t always go right, and our complaints process helps us to put things right and improve the services we provide.Ìý
Complaints can be resolved most quickly by contacting staff in your service. To do this, you can:Ìý
âž” Speak to a staff member face to face or by phoneÌý
âž” Fill in a complaints form, with the help of staff if needed, and give it to a member of staff or put it in a feedback boxÌý
If you prefer to talk to someone outside of your service you can contact the Complaints team Complaints@mungos.org or call Tel: 020 3856 6068Ìý
Fill out feedback cards in your service to comment on experience. Always ask for feedback on what you have suggested or commented on.ÌýÌý
Locally and centrally, you can ensure you have a voice and give feedback on decisions that affect you. Being a client rep for your service, Joining the Client Advisory Board, leading resident’s meetings amongst other opportunities are great ways to get involved. Find out more here (insert get involved link)Ìý
Feeling safe and having a high standard of accommodation where you live is important.Ìý Head to our where you live section to find out more about our processes and how you can let us know if you have any concerns.ÌýÌý
Do you need help? Please click here.
8-10 Warner Street, London, EC1R 5HA
General enquiries | 020 3856 6000 | info@mungos.org
Donations and Fundraising | 020 8600 3000
© 2026 ÃÛÌÒÊÓÆµâ€™s Registered Charity No 1149085,ÌýCompany No 8225808,ÌýHousing Association No LH0279,ÌýVAT Registration No. 155 134 821
Website by ÃÛÌÒÊÓÆµ’s. Maintained by Core Bid Management.
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