This page is for our clients, for the people we work with and support.听听
We want this to be a resource you use and that helps keep you informed, engaged and involved.听听听听
The boxes below link to different sections which provide information to help during your time with us. If you can’t find what you are looking for then speak to your support worker or email clientinvolvement@mungos.org
This email address is for current St. Mungo’s clients who want to get more involved within the organisation and for St. Mungo’s staff who want to support our clients in more ways.
If you aren’t a client of 蜜桃视频鈥檚, then please do explore other pages of the website for information on our work to find out more and learn how to get involved.听
If you are experiencing homelessness but are not a St. Mungo’s client, or you are seeking for practical support, please contact 听or on 0300 500 0914. You can also seek other help from your local council or local support services.
The organisation has developed a new strategy, following feedback from staff and over 800 clients.
In the coming years, our purpose of ending homelessness and rebuilding lives will drive us to transform the way we听operate.
This report is a chance, in one place, to let you know how we have handled and dealt with maintenance problems and repairs and responded to complaints in our accommodation services specifically.
At 蜜桃视频’s your recovery Journey is unique to you. The support we provide is a partnership. We want you to grow and We will focus on your strengths and aspirations and match those aspirations to opportunities.听听
We will support you to learn new skills, and to encourage self-determination and empowerment.听听听听
Our commitment to you听听
We aim to support you to live a fulfilling life with purpose and meaning, helping you to connect with friends, family and community.听听
We will:听听
The Regulator for听Social Housing听requires landlords of social housing听to听report on how well they are performing their duties and how听satisfied听their tenants are听鈥� this set of indicators is called听the 鈥楾enant Satisfaction Measures鈥櫶�(TSMs).
This听is designed to improve things for people living听in听social housing by:
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We also use this information internally to improve our services as much as possible to make sure our tenants (or 鈥榗lients鈥�)听have a place they can听call home.
At 蜜桃视频’s, we take the safeguarding of our clients very seriously. We are committed to preventing, identifying, responding, and reporting cases of abuse or suspected abuse.
Information on the different kinds of abuse, details on what 蜜桃视频’s will do to support you, and how you can raise any concerns, are available on the links below.
Do you need help? Please click here.
8-10 Warner Street, London, EC1R 5HA
General enquiries | 020 3856 6000 | info@mungos.org
Donations and Fundraising | 020 8600 3000
漏 2026 蜜桃视频鈥檚 Registered Charity No 1149085,听Company No 8225808,听Housing Association No LH0279,听VAT Registration No. 155 134 821
Website by 蜜桃视频’s. Maintained by Core Bid Management.
Appeals Policy
Case Closure and Reopen Guidance
Clearing House FAQs November 2022
Clearing House Nomination Policy & Procedure v1.1
Clearing House Sensitive Lets Policy & Procedure v1.1
Clearing House User Agreement v4
Complaints Policy
Couples Referral Guidance
Data Protection and Information Sharing Policy
Eligibility Policy
High Needs Quota Policy & Procedure
Hostel Decant Policy & Procedure
Nomination Guidance
Nominations Appendix A – Allocations and Prioritisation
NSNO Low Needs Staging Post Offer Policy & Procedure
Policy Addendum Clarification 2019
Referral and Waiting List Policy & Procedure
Referral Coaching Policy & Procedure – Volunteers v1.0
Referral Form Minimum Standards v1.2
Resettlement Policy & Procedure
Tenancy Review Policy & Procedure
Transfers Policy & Procedure