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Criminal Justice

Each year we work with around 7,500 prisoners and ex-offenders, helping them to make real and positive change in their lives.

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Going to prison can cause the loss of a home, possessions, job and relationship with family and friends.Ìý

London Housing Advice and Interventions Service (LHAIS)Ìý

LHAISÌýprovides tailored housing support toÌýPeople on ProbationÌýandÌýPeople in Prison.Ìý We ensure a smooth transition in housing support as individuals move from custody back into the community.
The service is delivered in partnership byÌýÃÛÌÒÊÓƵ’sÌýandÌýSingle Homeless Project (SHP):
Ìý
  • ÃÛÌÒÊÓƵ’sÌýworks with individuals in all male prisons who will be reporting to London Probation and in select Probation Delivery Units (PDUs).
  • Single Homeless ProjectÌýsupports people on probation in the community across the rest of London.

Housing Advice Workers (HAWks)

OurÌýHousing Advice Workers (HAWks)Ìýprovide:

  • Assessments of housing needs and pathways.
  • Support to access suitable housing options.
  • Advocacy to help maintain existing tenancies and prevent homelessness.
  • Help with income maximisation and reducing housing-related debt.
  • Advice to Probation Practitioners and signposting to other local services.
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If a person in prison or on probation is returning to London or has a local connection and no accommodation on release, we can support them to find a place to live.
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If they already have a tenancy, we will work to help them retain it wherever possible.
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As part of this service, we also have 3 staging posts which only people on probation can be referred to by the HAWks.Ìý
How to Refer
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Referrals must be made by Probation staff only.
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Please note:ÌýWe cannot accept referrals through any other route.

London Housing Advice and Interventions Service
Housing Advice Workers
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"A prison can be an intimidating place to work but after a while you realise a few things; you need to be able to listen, be patient and be completely honest with people. And when you can help, it feels like you have done a good thing, however small."

Sophie, Housing Support Volunteer

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8-10 Warner Street, London, EC1R 5HA

General enquiries | 020 3856 6000 | info@mungos.org

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© 2026 ÃÛÌÒÊÓƵ’s Registered Charity No 1149085,ÌýCompany No 8225808,ÌýHousing Association No LH0279,ÌýVAT Registration No. 155 134 821

Website by ÃÛÌÒÊÓƵ’s. Maintained by Core Bid Management.

Resource Library

Appeals Policy
Case Closure and Reopen Guidance
Clearing House FAQs November 2022
Clearing House Nomination Policy & Procedure v1.1
Clearing House Sensitive Lets Policy & Procedure v1.1
Clearing House User Agreement v4
Complaints Policy
Couples Referral Guidance
Data Protection and Information Sharing Policy
Eligibility Policy
High Needs Quota Policy & Procedure
Hostel Decant Policy & Procedure
Nomination Guidance
Nominations Appendix A – Allocations and Prioritisation
NSNO Low Needs Staging Post Offer Policy & Procedure
Policy Addendum Clarification 2019
Referral and Waiting List Policy & Procedure
Referral Coaching Policy & Procedure – Volunteers v1.0
Referral Form Minimum Standards v1.2
Resettlement Policy & Procedure
Tenancy Review Policy & Procedure
Transfers Policy & Procedure

Clearing House Paper Copy of Online Form
Client leaflet – Clearing House
Client Privacy Notice
Clearing House Client Portal Guide

Clearing House Borough stock map 2024
Guide Move-In Checklist Template
TST Presentation for Referral Workers

RSAP Borough Bids User Guide

Booking a referral training session
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Tenancy Sustainment Team user guide
CASA Referral guide